Service Desk Analyst, Jobs, London, 634

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Chuks Iwuagwu, Business Analyst

curriculum vitae

/ˈviːtaɪ; ˈvaɪtiː/
noun (pl) curricula vitae
1. an outline of a person’s educational and professional history, usually prepared for job applications CV

Word Origin
Latin, literally: the course of one’s life

This vacancy is now closed

Service Desk Analyst - London

Ref: 634 Date Posted: Sunday 15 Apr 2018
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Looking for experienced IT Service Desk Analysts to join a busy NHS Trust based in London. The experienced Analysts will be supporting an IT Service Desk to take on the volume of calls/ incident/ requests and to help up skill other members of the team.


  • Good telephone manner
  • Able to deal with customers F2F on a regular basis
  • Smart presentation as this is a customer facing team
  • Able to work within a a busy and sometimes pressurised environment
  • Able to deal with change
  • Experience of assisting/ training less technical staff
  • Happy to follow process and procedure
  • Password Resets
  • Access to Calendars
  • Reconnecting Archives
  • Connecting Network Printers
  • Adding PCs back to the domain
  • Folder Access
  • AD Account Creations
  • Creating NHS Mail Accounts 
  • NHS Mail Troubleshooting 
  • Review/ Creation of Service Desk SOPs