Service Desk Analyst, Jobs, Hampshire, 639

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curriculum vitae

/ˈviːtaɪ; ˈvaɪtiː/
noun (pl) curricula vitae
1. an outline of a person’s educational and professional history, usually prepared for job applications CV

Word Origin
Latin, literally: the course of one’s life

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Service Desk Analyst - Hampshire

Ref: 639 Date Posted: Monday 16 Apr 2018
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Role: Service Desk Analyst

Location: Whiteley

Rate: Negotiable 

SceneOne's client, a large multi-national IT consultancy, is looking for a service desk analyst to join their team in Whiteley. The ideal candidate will be able to resolve technical problems and answer queries in support of internal and external computer hardware, software, network, and telecommunications systems.

Candidates must be eligible for SC Clearance. 

Required Skills/Experience

  • Able to successfully diagnose, identify, and isolate problems based upon comments and complaints
  • Able to research and analyse problems utilising own expertise and historical database records
  • Route calls to available specialists in more complex and difficult cases
  • Able to respond promptly with appropriate solutions
  • Experience with alert management to identify recurring problems and patterns of problems
  • Experience logging calls using relevant toolset whilst adhering to agreed SLAs where possible
  • Ability to provide remote support for dial in users including the use of VPN
  • Experience supporting mobile devices and encrypted USB memory sticks
  • Experience with profile and support of Restricted LAN Interconnect and Shared Working Environment accounts
  • Able to write, update and maintain written processes and procedures
  • Experience of sending System Alerts and outage communications to user base

For more information please contact Lorina at