Service Desk Analyst circa £25k+ Whiteley, Jobs, Hampshire, 626


“The client wanted me to start immediately and SceneOne arranged to get a contract sent over the same day. It was one of the best contracts I’ve seen. If only they were all as good as that one! This was the smoothest and easiest start to a new contract I have ever experienced.”

Neil Deacon, Solutions Architect

curriculum vitae

/ˈviːtaɪ; ˈvaɪtiː/
noun (pl) curricula vitae
1. an outline of a person’s educational and professional history, usually prepared for job applications CV

Word Origin
Latin, literally: the course of one’s life

This vacancy is now closed

Service Desk Analyst - circa £25k+ - Whiteley - Hampshire

Ref: 626 Date Posted: Thursday 12 Apr 2018
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SceneOne has an exciting opportunity to join a new Global IT client which has been named by LinkedIn as a ‘Top Attractor’ of the best talent in the UK market.  

Due to continued growth, we are looking for a Service Desk Analyst to join my client on a permanent basis in Whiteley. 

ONLY APPLICANTS WHO ARE ELIGIBLE FOR SC CLEARANCE NEED APPLY

THE ROLE 

  • Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
  • Successful diagnoses, identification, and isolation of problems based upon comments and complaints
  • Researches and analyses problems utilising own expertise, historical database records
  • Routing calls to available specialists in more complex and difficult cases
  • Respond promptly with appropriate solutions
  • Alerts management to recurring problems and patterns of problems
  • Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
  • Provide remote support for dial in users including the use of VPN
  • Support of mobile devices and encrypted USB memory sticks
  • Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
  • Write, update and maintain written processes and procedures
  • Send System Alert and outage communications to user base

This is a really exciting opportunity and a great place to be able to use your skills, learn from others and form one of the best performing teams in the business.

The Package:

A competitive basic salary of £25k+ depending on experience, with extensive learning, development and progression opportunities and a generous benefits package. 

For more information please send your CV to aisha.jamil@sceneone.uk.com or call 0141 899 0056.