Service Desk Analyst circa £25k+ Whiteley, Jobs, Hampshire, 626


“In the past I have used SceneOne as a candidate and a client. I look on them as the go-to agency to fill future positions.”

Dave Manning, Interface Manager, Fortune 500 Healthcare Technology Business

curriculum vitae

/ˈviːtaɪ; ˈvaɪtiː/
noun (pl) curricula vitae
1. an outline of a person’s educational and professional history, usually prepared for job applications CV

Word Origin
Latin, literally: the course of one’s life

This vacancy is now closed

Service Desk Analyst - circa £25k+ - Whiteley - Hampshire

Ref: 626 Date Posted: Thursday 12 Apr 2018
LinkedIn ShareShare
More

SceneOne has an exciting opportunity to join a new Global IT client which has been named by LinkedIn as a ‘Top Attractor’ of the best talent in the UK market.  

Due to continued growth, we are looking for a Service Desk Analyst to join my client on a permanent basis in Whiteley. 

ONLY APPLICANTS WHO ARE ELIGIBLE FOR SC CLEARANCE NEED APPLY

THE ROLE 

  • Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
  • Successful diagnoses, identification, and isolation of problems based upon comments and complaints
  • Researches and analyses problems utilising own expertise, historical database records
  • Routing calls to available specialists in more complex and difficult cases
  • Respond promptly with appropriate solutions
  • Alerts management to recurring problems and patterns of problems
  • Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
  • Provide remote support for dial in users including the use of VPN
  • Support of mobile devices and encrypted USB memory sticks
  • Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
  • Write, update and maintain written processes and procedures
  • Send System Alert and outage communications to user base

This is a really exciting opportunity and a great place to be able to use your skills, learn from others and form one of the best performing teams in the business.

The Package:

A competitive basic salary of £25k+ depending on experience, with extensive learning, development and progression opportunities and a generous benefits package. 

For more information please send your CV to aisha.jamil@sceneone.uk.com or call 0141 899 0056.