Service Delivery Manager Whiteley £Competitive, Jobs, Hampshire, 490

“The SceneOne name is intentially generic to allow us room to grow into diverse sectors.”

Paul Tonner, MD

curriculum vitae

/ˈviːtaɪ; ˈvaɪtiː/
noun (pl) curricula vitae
1. an outline of a person’s educational and professional history, usually prepared for job applications CV

Word Origin
Latin, literally: the course of one’s life

This vacancy is now closed

Service Delivery Manager - Whiteley - £Competitive - Hampshire

Ref: 490 Date Posted: Monday 06 Nov 2017
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SceneOne has an exciting opportunity to join of a multi-national market leader in IT Consulting Services which has been named by LinkedIn as a ‘Top Attractor’ of the best talent in the UK market. 

Our client provides cutting edge science and technology solutions into crucial industries such as defence, intelligence and healthcare, and as such they have built strong teams across their various locations in the UK who are working hard to support vital missions and solve the world’s toughest problems.

Due to the continued success and growth of the business, they are looking for a Service Delivery Manager to join their team based in Whiteley.

The Service Delivery Manager is the primary customer contact for programme activities, leading programme review sessions with our customer where you will discuss technical and non-technical achievements and challenges against contractual Service Level Agreements and Key Performance Indicators.


The Role:  

  • Ensuring the execution and performance of the project against its baselines to achieve the commitments made to the customer and business
  • Identifying programme problems before they arise/reach our customer and providing solutions to ensure a pragmatic, proactive and positive leadership style
  • Implementing the Continuous Service Improvement Programme (CSIP) for IT Services with an emphasis on proactive planning, promoting a customer focused support culture and, improving the accountability of delivering effective IT support services
  • Working as part of a multi-disciplined and multi-organisation team; able to use your own team, 3rd party contractors, and, the support of peer organisations, to get the best results for your shared customer
  • Involvement in transitioning new services from Projects to Business as Usual (BAU), including creation of relevant procedures and customer schedules and assisting with commercial contracts
  • On-going requirement to maintain service documentation/procedures/work instructions and ensuring that customer reports are accurate and sent on time whilst managing customer expectations
  • Work to the applicable industry best practice framework (ITIL)
  • Frequent direct interaction with the customer and other Stakeholders

You will be required to undergo Security Clearance, so all candidates must have the right to work in the UK with at least five years’ traceable work history in the UK.

Role Requirements:

In order to be successful in this role the following skills are essential:

  • Experience of working in a Supplier/Customer environment under a partnership umbrella
  • Managed a Service Operations team of 30+ staff
  • ITIL certified with experience of working in secure multi-tenant environments
  • Experience in creating Service Designs, Operating Level Agreements (OLAs)
  • Service Management in a large-scale and diverse environment
  • Excellent leadership and people management skills
  • Excellent written and verbal communication skills including presenting
  • Experienced at interfacing/presenting to CIO level
  • Ability to recruit, lead and mentor technical SMEs
  • Ability to matrix manage and prioritise shared use of resource

The following skills and experience would also be an advantage:

  • Whilst technical knowledge is not essential, it would be beneficial to have a rudimentary understanding of these technologies:
    • Storage: NetApp, EMC, Dell, Violin
    • Server: Physical and Virtual, VMWare, Networker, SQL, Cloud
    • Network: Cisco, Palo Alto, Checkpoint, WiFi, ISE, Call Manager
    • Other: Remedy ITSM tool, Atrium for CMDB, Solarwinds, SCCM
  • Experience of working in a Service Integration and Management (SIAM) environment
  • Higher than ITIL Foundation certification

The Package:

A competitive basic salary depending on experience, with extensive learning, development and progression opportunities and a generous benefits package. 

For more information please send your CV to or call 0141 899 0056.