Service Delivery Coordinator London £Competitive, Jobs, London, 491

“In the past I have used SceneOne as a candidate and a client. I look on them as the go-to agency to fill future positions.”

Dave Manning, Interface Manager, Fortune 500 Healthcare Technology Business

curriculum vitae

/ˈviːtaɪ; ˈvaɪtiː/
noun (pl) curricula vitae
1. an outline of a person’s educational and professional history, usually prepared for job applications CV

Word Origin
Latin, literally: the course of one’s life

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Service Delivery Coordinator - London - £Competitive - London

Ref: 491 Date Posted: Monday 06 Nov 2017
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SceneOne has an exciting opportunity to join of a multi-national market leader in IT Consulting Services which has been named by LinkedIn as a ‘Top Attractor’ of the best talent in the UK market. 

Our client provides cutting edge science and technology solutions into crucial industries such as defence, intelligence and healthcare, and as such they have built strong teams across their various locations in the UK who are working hard to support vital missions and solve the world’s toughest problems.

Due to the continued success and growth of the business, they are looking for a Service Delivery Coordinator to join their team based in London.

The SIAM Service Delivery SME will be responsible for agreed transition project activities within Service Delivery.

The SIAM Service Delivery SME will be the Single Point of Contact (SPOC) for Transition Managers and be responsible for coordinating between Service Delivery SMEs & Transition Managers for agreed transition activities & deliverables.


The Role:  

  • Manage the engagement of Transition function with Service Delivery SMEs
  • Ensure engagement between Transition Function & Service Delivery SMEs is planned & controlled effectively
  • Enable Service Delivery SMEs to be engaged in transition projects as per plan
  • Encourage effective utilisation of Service Delivery SME knowledge, time & experience for transition projects
  • On periodic basis, ensure we validate actual efforts spent by Service Delivery SMEs against forecast
  • Ensure clarity on roles & responsibilities between Transition Managers & Service Delivery SMEs
  • Provide feedback to transition managers on service design & solution documentation, raise clarification if applicable.
  • Provide gap analysis inputs relevant to transition projects, support process workshop and provide inputs for Service Impact Assessments were relevant
  • Feedback on volumetric data, confirm processes applicable to transition and input on Service Design Package
  • Co-ordinate Service Delivery SME’s inputs to finalise training needs for transition project and produce training documentation
  • Participate in training sessions and ensure Service Delivery SME’s conduct training
  • Lead on the Service Delivery input to test scenarios for Service Management Acceptance Test (SMAT) and co-ordinate the triage and resolution of defects from SMAT
  • Provide Service Delivery SME’s feedback on Test Artefacts received for review
  • Provide Service Delivery SME’s advice to mitigate and manage issues identified from Transition Projects’ Service Readiness Reviews (SRR’s)
  • Participate in relevant Transition Governance meeting
  • Engage individual Service Delivery SMEs to ensure effective engagement with Transition projects
  • Coordinates with and informs all the Service Delivery about new projects and services

You will be required to undergo Security Clearance, so all candidates must have the right to work in the UK with at least five years’ traceable work history in the UK.

Role Requirements:

In order to be successful in this role the following skills are essential:

  • ITIL Process development and implementation
  • Extensive experience within service delivery organisation (typically at least 15 years)
  • Ability to create a collaborative environment and deliver a consensus agreement with other Suppliers and the customer stakeholders
  • Highly analytic and detail oriented, with an ability to demonstrate command of the details while articulating them to a higher level
  • Ability to effectively coordinate multiple, concurrent activities, while understanding and managing dependencies and risk
  • Exceptional initiative in developing and improving systems and procedures
  • Ability to drive remedial action and service improvement across all levels of the organisation
  • Ability to interact effectively with internal and external customers and senior program management
  • Confidence to work independently and within a fast-paced team in a busy environment
  • Ability to work in an environment with evolving requirements and dynamic schedules
  • Hands on operational experience in a complex multi tower service mode

The following skills and experience would also be an advantage:

  • Experience working in the Public sector is beneficial
  • Experience using BMC Remedy for ITSM processes
  • Typical Minimum Education & Experience:
  • ITIL Foundation certified as a minimum
  • Previous Service Management experience
  • Management diploma or equivalent certification
  • Experience facilitating solutions

The Package:

A competitive basic salary depending on experience, with extensive learning, development and progression opportunities and a generous benefits package. 

For more information please send your CV to or call 0141 899 0056.