Senior Desktop Support Analyst, Jobs, Glasgow, 472


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curriculum vitae

/ˈviːtaɪ; ˈvaɪtiː/
noun (pl) curricula vitae
1. an outline of a person’s educational and professional history, usually prepared for job applications CV

Word Origin
Latin, literally: the course of one’s life

Senior Desktop Support Analyst - Glasgow

Ref: 472 Date Posted: Friday 13 Oct 2017
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SceneOne has an exciting opportunity to join of a multi-national market leader in IT Consulting Services which has been named by LinkedIn as a ‘Top Attractor’ of the best talent in the UK market. 

Our client provides cutting edge science and technology solutions into crucial industries such as defense, intelligence and healthcare, and as such they have built strong teams across their various locations in the UK who are working hard to support vital missions and solve the world’s toughest problems.

Due to the continued success and growth of the business, they are looking for a Senior Desktop Support Analyst to lead their existing team of junior analysts based from their offices in central Glasgow.  

The Role:  

You will join an existing team of junior analysts and become the focal point for all activities, managing the day to day workload and ensuring that all SLA’s are being met.

You will be expected to:

  • Investigating issues logged by users on the helpdesk
  • Ensure that the team are operating within guidelines, meeting SLA’s and completing work to a high standard
  • Daily maintenance including backup checks and reporting
  • Perform user account management as part of the starter / leaver process
  • Contribution to central Infrastructure Services documentation and information repository
  • Ensure software licensing policies are followed at all times
  • Liaise with the Asset Manager to ensure correct asset registration and assist in stock control

You will be required to undergo Security Clearance, so all candidates must have the right to work in the UK with at least five years’ traceable work history in the UK.

Role Requirements:

In order to be successful in this role, you will be an experienced Senior Desktop Support Analyst with proven experience of leading a team of analysts in a support environment. 

  • Previous experience within a technical support team leader position
  • Technical support experience, ideally second line / customer-facing
  • Experience in communications and interfacing peripherals to computer hardware
  • Excellent communication skills, both spoken and written
  • Proven ability to learn about new and complex products and services quickly
  • Able to demonstrate analytical and creative problem solving skills
  • Ability to produce clear, concise, technical reports
  • Proven team player

The Package:

A competitive basic salary with extensive learning, development and progression opportunities and a generous benefits package. 

For more information please send your CV to lorna.burrows@sceneone.uk.com or call 0141 899 0056.