Senior App Support Engineer £Competitive, Jobs, West Midlands, 732

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curriculum vitae

/ˈviːtaɪ; ˈvaɪtiː/
noun (pl) curricula vitae
1. an outline of a person’s educational and professional history, usually prepared for job applications CV

Word Origin
Latin, literally: the course of one’s life

Senior App Support Engineer - £Competitive - West Midlands

Ref: 732 Date Posted: Monday 10 Sep 2018
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SceneOne has an exciting opportunity to join a market leader client based in Coventry.

Due to the continued success and growth of the business, they are looking for a Senior App Support Engineer to join their team.

Note: Our client doesn't provide sponsorship.

The Role:

As a Senior App Support Engineer, you will be at the beating heart of our platform - supporting, maintaining and improving our applications and infrastructure. Most importantly, your work will improve the experience that millions of people will have with businesses around the world.

Key Responsibilities:

  • Maintain scalable and robust enterprise (JEE) applications
  • Identify and implement workarounds for customer incidents
  • Implement bug fixes and patches to both new and legacy parts of the platform
  • Proactively enable 2nd line to resolve incidents without undue escalation
  • Be involved in an out of hours on call application support Rota
  • Handle escalated calls from 1st / 2nd line service desk analysts
  • Take an active role in the management and refinement of a backlog of bugs and tactical platform fixes
  • Work as part of cross functional, passionate agile (SCRUM/Kanban) project teams ensuring high quality delivery is at the heart of the development process from requirements definition through to delivery
  • Proactively bringing issues and problems to the attention of the team; generating, proposing and implementing innovative solutions to solve them


Key Skills:


  • BSc/MSc degree in Computer Science, Engineering or a related subject
  • Strong and demonstrable skills in Java, JavaScript, HTML &CSS
  • You have excellent scripting skills in bash or Python
  • You have experience with rich web applications written in Java, JavaScript, HTML and CSS
  • You have experience with Linux operating systems and servers
  • You have experience with SQL databases (PostgreSQL, MySQL)



  • Experience using the AWS platform (S3, ECS, EC2, RDS, Cloud formation)
  • Knowledge and skills in other programming languages (e.g.  PHP, Python) and frameworks (e.g. React, AngularJS, jQuery)
  • Knowledge and skills in IT automation tools such as Ansible, Chef or Puppet


The Package:

A competitive basic salary depending on experience, with extensive learning, development and progression opportunities and a generous benefits package. For more information please send your CV to or call 0141 899 0056.