Infrastructure Engineer £Competitive Glasgow/ Bristol/ London, Jobs, 1020


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Infrastructure Engineer - £Competitive - Glasgow/ Bristol/ London - UK-wide

Ref: 1020 Date Posted: Wednesday 06 Nov 2019
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St. Vincent’s Resourcing has an exciting opportunity to join a market leading global enterprise. Our client provides customer experience solutions to organisations and their customers.

Due to continued growth, my client has a requirement for a senior Infrastructure Engineer to join their office in either Glasgow, Bristol or London.

The Role

The role has a strong focus on Solution wide Reliability Engineering to a diverse customer base across several sophisticated multi-channel contact centre solutions. Ensure maximum available of applications, infrastructure and service across the hosted customer estates. This includes arranging and carrying out proactive maintenance, assisting with patching and Golden Releases of software. Monitoring is key, so the role includes monitoring systems and services and filling gaps if any are found by writing/proposing new checks or new tools and ensuring any look for ways for repetitive tasks to be automated if possible, documented and standardised.

The successful candidate will also be involved in looking at ways to improve the platform which may include ways to automate the builds or repetitive tasks through to improving process. 

The Profile

Responsibilities:

  • Performs 2nd – 3rd line technical support, performing analytical, problem solving, research, automation and testing activities to resolve/fulfil requests to meet resolution/workaround targets and maximum availability of environment
  • Deploys and contributes to the design of automation/repetitive tasks around their hosted infrastructure, liaising with deployment leads and through own continual improvement initiatives to maintain and continually improve efficiency, cost effectiveness and customer satisfaction 
  • Planning and completing proactive maintenance, security updates, and release management across Hosted and lab-based systems. 
  • Captures and analyses support requests from customers, colleagues and monitoring tools to accurately define, categorise and prioritise support requests
  • Captures all activity as directed by process to measure departmental activity against operational targets

Requirements:

  • Solid capability in a 2nd and 3rd line Support role within a demanding and customer focused environment - (supporting infrastructure/cloud/Linux preferred)
  • Excellent VMware vSphere SDDC deployment and management skills.
  • VSAN storage deployment and troubleshooting.
  • Experience with Linux system administration (RHEL/CENTOS preferred).
  • Datacenter management, racking, cabling and troubleshooting.
  • Automation skills (python/puppet/chef/ansible/PowerShell/terraform/cloud foundation any preferred).
  • Active Directory, NTP, DNS and group policy experience. 
  • Excellent technical knowledge and exposure of Windows server Operating Systems (2008, 2012, 2016) and Databases (MSSQL).
  • Experience of OS maintenance cycles (patching/policies/security/hardening) via WSUS/ Spacewalk or similar.
  • Good knowledge and understanding of ITIL specifically availability, capacity, problem, change and incident management processes.

Desirable:

  • Cisco Catalyst, ASA and Nexus configuration and troubleshooting.
  • Firewall (multi-vendor) and L3 networking experience.
  • Cloud Knowledge (AWS, Azure or Google preferred).
  • VMware VCP 6/ VCAP 6
  • Site Reliability Engineering concepts.
  • Cisco CCNA / CCNP (or similar data networking certifications and/or experience).
  • Exposure to Veeam or similar backup solutions.
  • Exposure to SAN devices and management.
  • Knowledge of MSSQL database administration/maintenance.
  • Powershell/PowerCLI scripting for automation.
  • General Programming concepts and basics CI/CD.
  • Monitoring Platforms (Nagios, nectar, cloudwatch, grafana).
  • Virtualisation Technology (XEN, KVM, preferable)

The Package

A competitive basic salary depending on experience plus bonus, with extensive learning, development and progression opportunities and a generous benefits package. 

For more information please send your CV to aisha.jamil@sceneone.uk.com or call 0141 899 0056.