Catalogue & Request Process Lead London £Competitive, Jobs, London, 488

“SceneOne is not an agency, it’s a family of people who look out for each other and that is how Lynne made me feel from day one.”

Chuks Iwuagwu, Business Analyst

curriculum vitae

/ˈviːtaɪ; ˈvaɪtiː/
noun (pl) curricula vitae
1. an outline of a person’s educational and professional history, usually prepared for job applications CV

Word Origin
Latin, literally: the course of one’s life

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Catalogue & Request Process Lead - London - £Competitive - London

Ref: 488 Date Posted: Friday 03 Nov 2017
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SceneOne has an exciting opportunity to join of a multi-national market leader in IT Consulting Services which has been named by LinkedIn as a ‘Top Attractor’ of the best talent in the UK market. 

Our client provides cutting edge science and technology solutions into crucial industries such as defence, intelligence and healthcare, and as such they have built strong teams across their various locations in the UK who are working hard to support vital missions and solve the world’s toughest problems.

Due to the continued success and growth of the business, they are looking for a Catalogue and Request Process Lead to be based in London.

As the SIAM Catalogue and Request Process Lead within the Service Management Integrator (SIAM) team, a key ingredient to success is winning the hearts and minds of the Supplier Process Managers and IT staff. Leading by example and fulfilling the SIAM activities in line with the agreed processes is critical to maintain credibility.

The Process Lead will be expected to have a good knowledge of how the Service Catalogue and Request Fulfilment Management processes integrate and interact with other ITIL processes.

You will be required to undergo Security Clearance, so all candidates must have the right to work in the UK with at least five years’ traceable work history in the UK.

Role Requirements:

Service Catalogue and Request and Access Process

·         Lead Service Design activities around Catalogue and Request requirements, implementation and testing.

·         Coordinate with Suppliers for new services going live to ensure Catalogue items and Service Request templates are built effectively in the ITSM toolset.

·         Assures the currency of the Service Catalogue is maintained by ensuring Suppliers update their catalogue items within the agreed frequency or post changes.

·         Supports the transition team with approving design requirements.

·         Has a significant input into the catalogue scrum in order to update the project, and the engineers on approving the requirements from a BAU perspective.

·         Supporting the Service Desk with the escalation process.

Governance and Assurance

·         Chairs and manages the operational governance forums.

·         Ensures the Process and Governance Structure is effective and refine it as required.

·         Reviews and /or raises remedial actions to suppliers who are non-compliant.

·         Initiates reviews to identify cause of process failures.

·         Ensures Post Ticket reviews are performed as documented.

·         Reviews reports to ensure compliance.

·         Ensures reports are meaningful, of high quality & distributed to the right audience. 

 Service Improvements

·         Reviews all process improvement suggestions.

·         Assesses impact of requested changes to other processes, suppliers and the customer.

·         Drafts business cases / requirements to progress changes.

·         Recommends changes to achieve improvement requested.

·         Facilitates endorsement / approval of changes.

·         Leads the implementation of changes.

The Package:

A competitive basic salary depending on experience, with extensive learning, development and progression opportunities and a generous benefits package. 

For more information please send your CV to or call 0141 899 0056.